Returns & Exchanges

Thank you for shopping at NailZilla. We want you to enjoy every product purchased from thenailzilla.com and feel confident throughout your shopping experience.

If you are not completely satisfied with your purchase, you may request a return, exchange, replacement, or refund in accordance with the conditions below.

30-Day Money-Back Guarantee

Eligible products may be returned within 30 days from the date of delivery.

To qualify for a return, the product must:

• Be unused, unworn, and unwashed

• Remain in its original condition

• Include all original packaging

• Include all accessories, manuals, parts, and promotional gifts

• Show no signs of accidental damage, alteration, or misuse

• Be accompanied by an order number or other acceptable proof of purchase

All returns must be approved before being shipped. NailZilla reserves the right to inspect returned products and reject returns that do not satisfy these requirements.

How to Start a Return

To request a return or exchange, email us at:

BrentBeckerdjg@outlook.com

Please provide:

• Your full name

• Your order number

• The product you want to return

• The reason for the request

• Clear photographs of the product

• Photographs or videos showing the problem, if applicable

• Your preferred solution

Our customer support team will review your request and provide return instructions if it is approved.

Do not ship a product before receiving authorization and the correct return address. Unauthorized returns may be refused and may not qualify for a refund.

Returns for Personal Reasons

An unused and undamaged product may be returned within 30 days of delivery if you:

• Changed your mind

• Selected the wrong product

• Ordered the wrong size, color, model, or quantity

• No longer need the product

• Are not satisfied for a reason unrelated to product quality

For returns unrelated to a verified product defect:

• The customer is responsible for return shipping costs

• Original shipping charges are non-refundable

• Expedited shipping fees are non-refundable

• Customs duties and import charges are non-refundable

• The refund covers only the eligible amount paid for the product

• The product must pass inspection before a refund is approved

We recommend using a trackable shipping service. NailZilla is not responsible for an untracked return that is lost during transportation.

Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery.

If the product arrives damaged, defective, incomplete, or different from the item shown in your order confirmation, contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the issue

• A photograph of the complete product

• Close-up photographs showing the damage or defect

• A photograph of the shipping label

• Photographs of the outer and inner packaging

• A short video if the problem cannot be demonstrated in a photograph

Please keep the product and all original packaging while your request is being reviewed. Do not discard, modify, repair, or return the product unless instructed by our customer support team.

After verification, we may provide one of the following solutions:

• A replacement product

• Replacement parts

• An exchange

• A partial refund

• A full refund

• Another appropriate solution

The available solution will depend on the nature of the issue, product availability, and applicable consumer law.

Exchanges

Eligible products may be exchanged within 30 days of delivery.

Exchanges are subject to:

• Product availability

• Return approval

• Inspection of the original product

• Any applicable price difference

• Applicable shipping charges

For an exchange requested because of personal preference or an ordering mistake, the customer is responsible for return shipping and replacement shipping costs.

If NailZilla shipped the wrong product, size, color, model, or quantity, we will provide an appropriate replacement without charging additional standard shipping costs.

If the requested replacement is unavailable, we may offer an alternative product or refund the eligible returned item.

Return Requirements

All approved returns must satisfy the following requirements:

• The item must be returned in its original condition

• All parts and accessories must be included

• Original packaging should be included

• The item must be securely packaged

• The return must include identifying order information

• The package must be sent to the authorized return address

• The item must be shipped within the period stated in the return instructions

Returns may be rejected or partially refunded if the item is used, damaged, incomplete, altered, or missing important packaging or accessories.

Products Not Eligible for Return

Unless required by applicable law, the following products are generally not returnable or exchangeable:

• Used, worn, washed, or altered products

• Products damaged after delivery

• Products showing signs of misuse

• Personalized or customized products

• Products made according to customer specifications

• Opened personal-care or hygiene products

• Intimate or sanitary products

• Perishable products

• Gift cards

• Digital or downloadable products

• Free promotional products

• Clearance or final-sale products identified as non-returnable

• Products without sufficient proof of purchase

• Items returned after the applicable return period

• Products returned without prior authorization

If you are unsure whether a product qualifies, contact us before sending it back.

Return Shipping Costs

The customer is responsible for return shipping in the following situations:

• Returning a product because of a change of mind

• Ordering the wrong product, size, color, model, or quantity

• Accidental or duplicate orders

• Products returned without a verified defect

• Products claimed to be defective but found to be functioning normally

• Returning a product from a country different from the original delivery destination

• Unauthorized returns

• Refused or unclaimed packages

• Returns caused by an incorrect or incomplete address

NailZilla may cover reasonable return costs when we confirm that:

• The product arrived defective

• The product was damaged before or during delivery

• The wrong product was shipped

• Essential parts were missing

• Another verified fulfillment error occurred

Return shipping costs must be approved in advance. Do not purchase an expensive return service without receiving instructions from us.

Return Address

The return address may be different from the address printed on your original package.

Please do not automatically return a product to the sender’s address. That location may be a carrier facility or fulfillment center that cannot process customer returns.

We will provide the correct return destination after approving your request. Products sent to an unauthorized address may be refused, lost, or ineligible for a refund.

Quality-Related Claims

If a product develops a quality-related problem during any warranty period stated on its product page, contact us with proof of purchase and evidence of the issue.

A quality-related claim may require:

• Order confirmation

• Proof of payment

• Photographs or videos

• Product identification information

• Confirmation of the original delivery address

• A description of how the product was used

• Other information reasonably necessary to verify the claim

After reviewing the claim, NailZilla may repair the product, send replacement parts, replace the item, or issue an appropriate partial or full refund.

If a replacement is unavailable or unsuitable, we will discuss another reasonable solution with you.

Issues Not Covered as Product Defects

Unless applicable law requires otherwise, quality-related coverage does not include:

• Products without sufficient proof of purchase

• Lost or stolen products

• Normal wear and tear

• Cosmetic damage caused after delivery

• Damage caused by accidents

• Damage caused by dropping or crushing

• Damage caused by improper storage

• Damage caused by extreme temperatures

• Water damage when the product is not designed to be waterproof

• Damage caused by incorrect installation or operation

• Damage caused by unauthorized repairs or modifications

• Damage caused by using incompatible accessories

• Products purchased from unauthorized sellers

• Free or promotional products

• Non-quality-related complaints submitted after the return period

Products advertised as water-resistant or waterproof must still be used according to the product instructions and stated limitations.

Inspection of Returned Products

After an authorized return arrives, it will be inspected to confirm:

• The product matches the approved request

• The item is in an eligible condition

• All accessories and parts are included

• The product has not been misused or altered

• The stated defect can be verified

• The return was sent within the approved period

We will notify you after the inspection is completed.

If the return does not meet the policy requirements, we may reject it or reduce the refund to account for lost value, missing components, or damage, where permitted by law.

Refunds

Approved refunds are issued to the original payment method.

After an eligible return is received and inspected, we normally initiate the refund within 3–5 business days.

Your bank, card issuer, or payment provider may need additional time to display the funds in your account. The total processing time depends on the original payment method and financial institution.

Unless the return is caused by a verified NailZilla error, the following amounts are normally non-refundable:

• Original shipping charges

• Expedited shipping fees

• Return shipping costs

• Customs duties

• Import taxes

• Carrier handling fees

• Other third-party charges

Late or Missing Refunds

If an approved refund has not appeared after the expected processing period:

1. Check your bank or payment account again.

2. Contact your credit card company or payment provider.

3. Ask your bank whether the refund is still pending.

4. Confirm that you are checking the original payment method.

If the refund still cannot be located, contact us at BrentBeckerdjg@outlook.com with your order number and refund details.

Partial Refunds

A partial refund may be issued when:

• The product shows signs of use

• Original packaging is missing

• Parts, accessories, manuals, or gifts are missing

• The product was damaged after delivery

• Only part of a set or bundle is returned

• The product’s value has been reduced by improper handling

• A promotional discount must be recalculated

The refund amount will be determined after inspection and in accordance with applicable law.

Bundles and Promotional Gifts

Products sold as a set, bundle, or multi-pack may need to be returned together to qualify for a full refund.

If your order included a free gift, the gift may also need to be returned in unused condition. Where permitted, the value of an unreturned promotional item may be deducted from the refund.

Refunds for discounted products are based on the amount actually paid.

Order Cancellations

We begin processing orders as quickly as possible.

If you need to cancel or change an order, contact us immediately at BrentBeckerdjg@outlook.com. We will try to assist, but cancellation or modification cannot be guaranteed after processing or shipment begins.

An order is not considered canceled until you receive confirmation from us.

If the order has already shipped, you may need to wait for delivery and submit a return request under this policy.

Refused and Unclaimed Packages

Refusing a package does not automatically qualify the order for a full refund.

If a shipment is returned because it was refused, unclaimed, sent to an incorrect address, or subject to unpaid customs charges, the following costs may be deducted from an eligible refund:

• Original shipping charges

• Return-to-sender charges

• Customs charges

• Carrier handling fees

• Other reasonable return expenses

A refund cannot be completed until the returned package has been received and inspected.

Purchases From Other Sellers

This policy applies only to purchases made directly through thenailzilla.com.

If you purchased a product from another website, marketplace, retailer, or unauthorized reseller, please contact that seller regarding returns and refunds.

We may be unable to access or refund transactions completed through another seller’s payment system.

Policy Abuse

We may reject a return or restrict future transactions when we reasonably identify:

• Fraudulent claims

• Repeated abuse of the return process

• Items intentionally damaged

• Products substituted before return

• False delivery claims

• Chargeback abuse

• Unauthorized return shipments

This does not limit legitimate customer claims or mandatory consumer rights.

Consumer Rights

This policy does not replace or restrict any mandatory consumer rights available under applicable law.

If any part of this policy conflicts with a non-waivable consumer protection requirement, the applicable law will take priority.

Contact Us

For questions about returns, exchanges, damaged products, replacements, or refunds, contact:

Email: BrentBeckerdjg@outlook.com
Website: thenailzilla.com

Please include your order number and a clear description of the issue. Do not send complete payment card information or account passwords by email.